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Shipping & Returns

SHIPPING & RETURNS

Delivery and acceptance


Once the order has been placed, LEGO Certified Store will provide you with an estimated date of delivery LEGO Certified Store will strive to deliver your order on or near the estimated date provided. Please note that this date is subject to change and is for guidance only. LEGO Certified Store will contact you to book a date for delivery using the details that you provide. LEGO Certified Store is entitled to cancel delivery, change the delivery fee (if applicable) and reschedule delivery for a time. LEGO Certified Store is not liable for any damage or loss to goods or to your property. For goods being shipped to a non-Kuwait address, you are responsible for all shipment arrangement and providing all necessary paperwork to the shipping agent in advance. Packing list charges apply (starting at KD100). Please consult an associate for further details. Upon receipt of goods, you or a nominated person are requested to inspect and sign the delivery documents to acknowledge the condition of the goods, the complete delivery and proper installation (whenever required) of all Items. Items will not be released until a signature has been received on the delivery documents. All goods must be carefully inspected and any damage reported and noted on the delivery documents. Any manufacturing faults must be notified to LEGO Certified Store within seven days of receipt of goods. We reserve the right to cancel any order you place with us. We may, in our sole discretion, cancel the quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card. In the event that we cancel an order, we may attempt to notify you by contacting the e-mail or phone number provided at the time the order was made.
 

Exchanges/ Returns


LEGO Certified Store products may be exchanged or returned within 15 days for full-priced items. All discounted items may be exchanged within 15 days and returned within 3 days. 15 days exchange or refund will be provided in case of Manufacturing defect. Products with a defect may be repaired, returned, or exchanged if the defect is not caused by misuse or failure to follow due care instructions. These items must also have the original receipt. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.